Hours: Monday-Sunday 9:00a - 6:00p Central Time Call 256-538-0246 to order.
Please remember that if it is 7:00 pm in California,
it is 10:00 our time and we are in bed asleep.
Thank you for being considerate.
If we don't answer, please leave a message and we will return your call as soon as possible.
HOW TO ORDER
We like to talk with our customers. Over the years we have made many lasting friendships with customers. We don't provide a shopping cart because the things we sell are sacred. We believe in personal contact. We want to help you find the right drum for your needs.
We will play drums for you over the phone, ask you about your intention for drumming
and try to match the right thickness of hide to your climate.
To place an order, call us at 1-256-538-0246 8:00 am - 6:00 pm Central Time
Please add a subject line in every email that reads "drum inquiry" or "drum order." We get a lot of spam and delete suspicious emails. Adding a subject line will ensure that we read your email. Thank you.
PROTECTING YOUR PERSONAL INFORMATION
The Drum People comply with all federal and banking laws regarding the security of your personal information. We test regularly with Trans Armour Monitoring Service to ensure that we employ best practices in handling sensitive data. We shred your credit card information as soon as authorization of the sale is received.
We accept MasterCard, Visa, Discover, PayPal
and Bank Authorized Cashier's Checks.
We accept PayPal, which allows you to pay with any credit or debit card you normally use. PayPal is a secure web site designed to conduct financial transactions. If you are new to PayPal, they will send you an email explaining how to set up your PayPal account.
WE SEND YOU A PAYPAL INVOICE WHEN YOU ORDER. We do not have a PayPal button on our site.
GENERAL ORDER INFORMATION
ALL ORDERS MUST BE PREPAID BEFORE SHIPPING.
We accept Visa, Mastercard and Discover (debit and credit cards), PayPal, and Bank Authorized Cashier's Checks. Please no personal checks.
FOR ALL IN-STOCK ITEMS, we usually ship an order within 1-2 days.
FOR ALL CUSTOM ORDERS, we provide a promise date and do not bill you until we begin to work on your order.
We offer a three month guarantee on all of our drums. Our warranty is void if customer oils the rawhide, burns the drum, cuts the rawhide with a sharp object, changes their mind or damages the drum in any way. This warranty does not cover climate, hurricanes, blizzards, fire, floods, earthquakes, or any other acts of Creator. Drums should not be used as chairs. Sitting on drums can stretch the hides. We can only guarantee our work. As long as the drum is not defective, the sale is final. Once you have played a drum, it captures part of your spirit and we will not sell it to anyone else.
Please save all packing materials until you ensure that your drum was not damaged in shipping. If shipping damage occurs, we will work with shipper and replace your drum ASAP. We do not provide refunds on custom drum bags or custom painted drums, but you will see and approve all sketches before we begin to paint.
We promise quality products and friendly, prompt customer service. When you call The Drum People, you will talk to a live person, either Keith who makes the drums or his wife, Cheryl, who does everything else. If you get our answering machine . . . we WILL call you back as soon as we can.
Due to UPS increases of 50% since 2012, we try to ship small orders via USPS for 20%. A minimus of $15.00 will be charged for small orders that are shipped via US Postal Service. For drums shipped greater distances, UPS is actually less expensive than USPS. We will compare both alternatives and choose the shipping method which equals 25%. Our rates include shipping, packing materials and labor.
Powwow Drums: Powwow drums are defined as any large drum that comes with a FREE drum stand, from 20" in diameter to 44" in diameter. Shipping costs vary by drum size and distance to destination. We obtain an exact UPS rate and add handling charge to cover the cost of packing materials and labor. We must use UPS Freight to ship drums over 36" domestically and all drums shipping to countries outside the U.S. We provide shipping estimates based on
your shipping address (state or country) and size of powwow drum.
SHIPPING IS BEYOND OUR CONTROL. WE DO NOT PROFIT FROM SHIPPING. WE ARE ARTISTS, NOT TRAINED SHIPPERS. WE WILL SEND YOU ESTIMATES, AND WHEN SHIPMENT OCCURS, TRACKING NUMBERS.
TRACKING IS NOT OUR RESPONSIBILITY. ONCE THE PACKAGE LEAVES OUR HANDS AND A TRACKING NUMBER IS SENT, WE HAVE NO CONTROL OVER THE SHIPPING COMPANY. WE WILL TRY TO HELP YOU TRACK LOST PACKAGES, BUT SHIPPING IS EXTREMELY SLOW DUE TO INTERNATIONAL LAWS AND CUSTOMS REGULATIONS.
We ship drums to all countries permitted by the United States. We use United States Postal Service Express Priority Mail for small shipments, as the cost is much less than UPS (United Parcel Service). However, we must use UPS for the shipment of oversized packages such as powwow drums.
Every country has its own unique Customs practices and regulations. We have never LOST a package, however some drums have floated around custom offices for 6-8 weeks, depending upon the country. Patience is the only solution to customs delays: calling us will not speed up the process. We have absolutely no control over the practices of government offices in foreign countries.
We must use UPS Freight for shipment of large powwow drums (36" or bigger) in the United States. UPS International is the only international shipping service for Europe, Asia and other continents. They do not give discounts as the powwow drum must fly on a commercial airliner. Their rates change daily, depending upon flight booking.
Shipping charges to Germany have run as much as $700 for a 30" powwow drum, for door to door delivery. For delivery to Australia, charges for a 40" powwow drum have exceeded $900, excluding duty paid by customer.
We encourage international business, but the shipping prices on powwow drums SHOCK us. We have no control, but we feel that it is important to notify our customers so that you can consider these UPS costs in the purchase of your powwow drum. These charges apply to all U.S. companies, not just The Drum People.
Finally, we accept only PayPal from international customers because our credit card company charges 24.8% fee on every non-US credit card. Thanks for your cooperation with this insane service charge.